Carpet Cleaning Questions

It depends on the number of rooms, stairs and landings, the condition of the carpet, any stains or pet problems, and access and parking. Tell us what needs cleaning and we will give you a quote before any work is booked.

Most domestic carpets are dry to walk on within a few hours. Thick carpets, cold damp days and poor airflow take longer. Opening windows or running the heating helps.

Someone needs to let us in and show us the rooms. For rentals and holiday lets, key collection can be arranged.

Most common stains respond well, but some, such as bleach, dyes and old urine, change the colour of the fibre and cannot be cleaned out. We will tell you honestly before we start.

For most carpets, yes. Wool and natural fibres need the right temperature and solution, and some, such as sisal, need a low-moisture method. We check before we start.

Yes. Stairs and landings take the heaviest traffic in most homes and are cleaned by hand tool step by step.

Usually yes, with the right temperature and a wool-safe solution. Wool is cleaned more gently than synthetic carpet. Tell us if you know the carpet is wool or a natural fibre such as sisal or seagrass, which need a different approach.

Small items such as lamps, ornaments and anything on the floor are best moved before we arrive. Mention larger furniture when you enquire so we can plan around it.

Often, though older stains are harder. Tell us what it is and roughly how long it has been there. A photo helps us give you a straight answer before booking.

Some stains wick back up as the carpet dries, because part of the spill soaked into the backing. We extract thoroughly to reduce this, and will tell you if a stain is the type that tends to reappear.

We would advise against it. Covers can shrink and no longer fit, and they will look different from the rest of the sofa. Leave them on and we will clean them in place.

Yes. Leather is cleaned with products made for leather and then conditioned, rather than wet cleaned like fabric. Let us know the type of leather if you know it.

We cannot promise that, as deductions depend on your agreement, your check-in inventory and the inspection. A proper clean gives you the best chance on the carpet side.

Yes. Holiday lets along the coast often need quick turnarounds between guests. Tell us about changeover days when you enquire.

Yes, chewing gum removal is part of commercial cleaning. Older, flattened gum takes longer, so mention it when you enquire.

Yes. Static caravans and chalets have small spaces with heavy use, so they suit a quick, low-moisture clean between seasons or guests.

Many do from the factory, but it wears and is partly removed by cleaning. Re-applying after a clean restores it.

Once dry, protectors used by carpet cleaners are designed for use in homes. Keep pets and children off the carpet until it is fully dry.